FREQUENTLY ASKED QUESTIONS

We service clippers, dryers and veterinary surgical products.

We sharpen both clippers and scissors.

Simply download the form here, fill it out and courier with your product to us at:  MJs NZ Ltd, 238 Jellicoe Street, Jellicoe Industrial Park, Te Puke 3119.

Include a note for whether the item is for  Service or Sharpening and if you require a service estimate to be done please provide us with a return address, phone number & email address

We will email the invoice to you for payment & once we see the payment in our bank we will return your items back to you

All services/repairs that you the client decide not to get repaired will incur a Prep Fee of $30.00+ gst and postage to return your item back to you.

We ship all our online orders by courier and endeavor to deliver within (1-3 working days Monday to Friday) We can only deliver to a physical address within New Zealand, not a PO Box, Hotel, Motel or Care Of (c/-) address.
All product displayed for sale on the MJ’s New Zealand Limited website are for delivery within New Zealand only.
MJ’s New Zealand Limited will endeavor to ensure delivery of goods is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery. You must inform MJ’s New Zealand Limited within 48 hours if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company be sufficient evidence to establish that goods have been received. Any Quotation of delivery times by us are made in good faith but are estimates but shall not be bound by such quotation.

We ship all our online orders by courier and endeavor to deliver within (1-3 working days Monday to Friday) We can only deliver to a physical address within New Zealand, not a PO Box, Hotel, Motel or Care Of (c/-) address.
All product displayed for sale on the MJ’s New Zealand Limited website are for delivery within New Zealand only.
MJ’s New Zealand Limited will endeavor to ensure delivery of goods is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery. You must inform MJ’s New Zealand Limited within 48 hours if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our Freight Companies be sufficient evidence to establish that your goods have been received .

Once our Carriers have deemed that your order either by GPS or Physically has been delivered then MJS & our Freight Carriers  relinquish any further responsibility & no Investigation will be entered into.

Any Quotation of delivery times by us are made in good faith but are estimates but shall not be bound by such quotation.

Delivery charges will be added to each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. The customer is responsible for all courier delivery costs.

Products displayed on this site can be purchased using secure online MasterCard, Visa, transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment. When making your purchase you will be seamlessly transferred to the encrypted secure service to enter your Credit Card details for processing. MJ’s New Zealand Limited do not collect or store any credit card information.

To view our Goods Return Policy click here

To download our Returns form click here