FREQUENTLY ASKED QUESTIONS
SHARPENING & SERVICING FAQ'S
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What products do you service?We service Clippers, Dryers, Clipper Chargers, most Clipper Batteries and Veterinary Surgical Items.
Please phone us on 0800 127427 for all enquiries
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What products do you sharpen?We sharpen both Dog Grooming, Salon & Hairdressing Clipper Blades, Dog Grooming Scissors, Salon Scissors, Thinning/Sculpturing Scissors, Veterinary Scissors & Utensils, Dressmaking Scissors, Kitchen, Hunting/Fishing Knives
Please phone us on 0800 127427 for all enquiries
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How do I get my product to you for service or sharpening?Simply download the form here, fill it out and courier with your product to us at: MJs NZ Ltd, 238 Jellicoe Street, Jellicoe Industrial Park, Te Puke 3119.
Include a note for whether the item is for Service and/or Sharpening.
If you require a service estimate to be done then it is the customers responsibility to inform us of this via a note in with your items that do require a service estimate.
If a service estimate is required we will make contact with you by a phone call and/or we will email the service estimate to you for authorization from the client before any repairs are done.
Please note:Any service estimates Mjs give to our clients do not include any postage costs
Please provide us with a return address, phone number & email address
We will email the invoice to you for payment & once we see the payment in our bank we will return your items back to you
All services/repairs that you the client decide not to get repaired will incur a Prep Fee of $30.00+ gst and postage to return your item back to you if you require the item to be returned
Please note: Due to the NZ Electrical Safety Standards any items that you (the client)does not want repairing will be returned to you un-assembled for electrical safety purposes
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How long are delivery times?We ship all our online orders by NZ Courier Post,NZ Couriers or NZ National Networks Ltd(Tolls) and endeavor to deliver within (1-3 working days Monday to Friday) for small parcels or boxes only
Rural address please allow an extra 1-3 days
Larger Items(L.C.L) can take approx 2-5 days
You can find your Tracking Number on the invoice/invoices we email to you on completion of your order or service etc
Courier Post Tracking Link https://www.nzpost.co.nz/tools/tracking
We can only deliver to a physical address within New Zealand, not a PO Box, Hotel, Motel or Care Of (c/-) address.
All product displayed for sale on the MJ’s New Zealand Limited website are for delivery within New Zealand only.
MJ’s New Zealand Limited will endeavor to ensure delivery of goods is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery. You must inform MJ’s New Zealand Limited within 48 hours if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company be sufficient evidence to establish that goods have been received. Any Quotation of delivery times by us are made in good faith but are estimates but shall not be bound by such quotation.
GENERAL FAQ'S
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How long are delivery times?We ship all our online orders by courier and endeavor to deliver within (1-3 working days Monday to Friday) for small parcels or boxes
Rural addresses please allow an extra 1-3 days
Larger Items(L.C.L) can take approx 2-5 days
We can only deliver to a physical address within New Zealand, not a PO Box, Hotel, Motel or Care Of (c/-) address.
You can find your Tracking Number on the invoice/invoices we email to you on completion of your order or service etc
Courier Post Tracking Link https://www.nzpost.co.nz/tools/tracking
All product displayed for sale on the MJ’s New Zealand Limited website are for delivery within New Zealand only.
MJ’s New Zealand Limited will endeavor to ensure delivery of goods is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery. You must inform MJ’s New Zealand Limited within 48 hours if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our Freight Companies be sufficient evidence to establish that your goods have been received .
Once our Carriers have deemed that your order either by GPS or Physically has been delivered then MJS & our Freight Carriers relinquish any further responsibility & no Investigation will be entered into.
Any Quotation of delivery times by us are made in good faith but are estimates but shall not be bound by such quotation.
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How much does it cost to get delivered?Delivery charges will be added to each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. The customer is responsible for all courier delivery costs.
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Are my card details safe?Products displayed on this site can be purchased using secure online MasterCard, Visa, transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment. When making your purchase you will be seamlessly transferred to the encrypted secure service to enter your Credit Card details for processing. MJ’s New Zealand Limited do not collect or store any credit card information.
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Returns & Refunds?To view our Goods Return Policy click here
To download our Returns form click here
SHARPENING & SERVICING FAQ'S
+
What products do you service?We service clippers, dryers and veterinary surgical products.
+
What products do you sharpen?We sharpen both clippers and scissors.
+
How do I get my product to you for service or sharpening?Simply download the form here, fill it out and courier with your product to us at: MJs NZ Ltd, 238 Jellicoe Street, Jellicoe Industrial Park, Te Puke 3119.
Include a note for whether the item is for Service or Sharpening and if you require a service estimate to be done please provide us with a return address, phone number & email address
We will email the invoice to you for payment & once we see the payment in our bank we will return your items back to you
All services/repairs that you the client decide not to get repaired will incur a Prep Fee of $30.00+ gst and postage to return your item back to you.
+
How long are delivery times?We ship all our online orders by courier and endeavor to deliver within (1-3 working days Monday to Friday) We can only deliver to a physical address within New Zealand, not a PO Box, Hotel, Motel or Care Of (c/-) address.
All product displayed for sale on the MJ’s New Zealand Limited website are for delivery within New Zealand only.
MJ’s New Zealand Limited will endeavor to ensure delivery of goods is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery. You must inform MJ’s New Zealand Limited within 48 hours if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company be sufficient evidence to establish that goods have been received. Any Quotation of delivery times by us are made in good faith but are estimates but shall not be bound by such quotation.
All product displayed for sale on the MJ’s New Zealand Limited website are for delivery within New Zealand only.
MJ’s New Zealand Limited will endeavor to ensure delivery of goods is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery. You must inform MJ’s New Zealand Limited within 48 hours if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company be sufficient evidence to establish that goods have been received. Any Quotation of delivery times by us are made in good faith but are estimates but shall not be bound by such quotation.
GENERAL FAQ'S
+
How long are delivery times?We ship all our online orders by courier and endeavor to deliver within (1-3 working days Monday to Friday) We can only deliver to a physical address within New Zealand, not a PO Box, Hotel, Motel or Care Of (c/-) address.
All product displayed for sale on the MJ’s New Zealand Limited website are for delivery within New Zealand only.
MJ’s New Zealand Limited will endeavor to ensure delivery of goods is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery. You must inform MJ’s New Zealand Limited within 48 hours if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company be sufficient evidence to establish that goods have been received. Any Quotation of delivery times by us are made in good faith but are estimates but shall not be bound by such quotation.
All product displayed for sale on the MJ’s New Zealand Limited website are for delivery within New Zealand only.
MJ’s New Zealand Limited will endeavor to ensure delivery of goods is on time but will not be liable to you for any loss or damage arising in any way from any delay in delivery. You must inform MJ’s New Zealand Limited within 48 hours if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company be sufficient evidence to establish that goods have been received. Any Quotation of delivery times by us are made in good faith but are estimates but shall not be bound by such quotation.
+
How much does it cost to get delivered?Delivery charges will be added to each order and shown as a separate item before you chose to enter your payment details and send the order to be processed. The customer is responsible for all courier delivery costs.
+
Are my card details safe?Products displayed on this site can be purchased using secure online MasterCard, Visa, transaction facility. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment. When making your purchase you will be seamlessly transferred to the encrypted secure service to enter your Credit Card details for processing. MJ’s New Zealand Limited do not collect or store any credit card information.
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Returns & Refunds?To view our Goods Return Policy click here
